Privacy

Credit unions in Canada have a long history of respecting the privacy of their customers. As a co-operative financial institution, we are committed to developing policies, procedures and service offerings that address privacy concerns.

We continue to protect your privacy and your right to control the collection, use and disclosure of your personal information. We have procedures in place that guide our employees and directors in maintaining confidentiality. What has been our ongoing business practice has become our documented commitment to you.

Your credit union Board of Directors has adopted the Credit Union Code for the Protection of Personal Information, established related Policies and Procedures and appointed a Privacy Officer. Our employees understand the importance of the policies and procedures and follow them carefully.

To find out more, read our Privacy Code, or contact our Privacy Officer.

• Your personal information

• What is personal information?
• Personal information is information about an identifiable individual. This includes, for example, an individual's race, ethnic origin, color, age, marital status, religion, education, medical information, criminal record, employment history, financial records, address, telephone number, e-mail address, Social Insurance Number, fingerprints, blood type, and tissue or biological sample.
• Why do we collect it?
• We hold personal information about members to help us meet and maintain the highest standards of financial service. This information can include your name, address, age, income, use of accounts and credit history.
• To understand your needs and eligibility for products and services;
• To open, maintain and administer your accounts and provide financial services that meet your needs;
• To obtain credit reports and evaluate your credit rating and credit worthiness;
• To administer and manage security and risk in relation to your accounts and the financial services provided to you;
• To comply with legal and regulatory requirements;
• To assist in dispute resolution;
• To offer and provide you with other products and services of the Credit Union and of its affiliates and service suppliers.

We obtain this information from you directly, and from the product and service arrangements you have made with or through us. Information is also obtained with your permission from credit bureaus, other financial institutions and from the references you provide us.

The law requires us to ask for your Social Insurance Number (SIN) when you open an interest bearing account.We also ask for your SIN to identify you with credit bureaus and other financial institutions for credit matching purposes.Using the SIN is the best way to ensure the credit information actually refers to you.Giving us your SIN is not a condition on service.

• Who do we share your personal information with?
• We use trusted and reputable suppliers to provide cheque and statement printing, data processing, research and payment clearing services.We provide them with only that information which is necessary to perform the required services.They are not allowed to use this information for any other purpose than what we contract them for.Our suppliers and their employees are required to protect your information in a manner that is consistent with our Privacy Code.
• How can you access and verify your personal information?
• You have the right to review your personal information held by Torquay Credit Union and to verify its accuracy. To gain access to this information, contact us at either branch location or fill out the "Access Request Form" (located at the bottom of this page).You can expect that it will take 30 days for us to gather the information.You will be charged a fee of $35.00/hour to cover the expense of providing you with the information.

• The 10 Principles

The following is a summary of the 10 Principles of the Credit Union Code for the Protection of Personal Information.

• Accountability

  We have designated a Privacy Officer who is accountable for our compliance with the principles of the Code.

• Identifying Purposes

  When we ask you for personal information, we will identify the purposes for which it will be used or disclosed.

• Consent

  We require your knowledge and express or complied consent for the collection, use or disclosure of personal information.

• Limiting Collection

  The collection of personal information is limited to the purposes we have identified for you.

• Limiting Use, Disclosure, and Retention

  We will use or disclose your personal information only with your express or implied consent, or as required by law. We will retain your information for only as long as is necessary to fulfill identified purposes.

• Accuracy

  We will keep your information accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.

• Safeguards

  We will protect your personal information with appropriate security safeguards.

• Openness

  We will make specific, understandable information readily available to you about our personal information policies and practices.

• Individual Access

  When you request it, we will give you access to your personal information, how we use it and who we disclose it to.You are entitled to question its accuracy, its completeness and its uses.

• Challenging Compliance

  You are entitled to question the Privacy Officer about our compliance with any of these principles.

• Privacy Code

• In order to protect all personal information collected, used or disclosed by Torquay Credit Union, we have adopted the Credit Union Code for the Protection of Personal Information. A copy of this code will be made available upon request or can be downloaded here.

• Privacy Officer

• The Privacy Officer is your point of contact if you wish to raise any matters regarding the use of your personal information.
• The Privacy Officer is responsible for monitoring information collection and data security, and ensures that other credit union employees receive appropriate training on privacy issues and their responsibilities under the Code. The Privacy Officer also handles all privacy inquiries and personal information access requests under the Code.

• Your Consent

• Depending upon the sensitivity of the information, you can provide us with your consent in writing, electronically or verbally.
• We will obtain your consent in writing when you become a credit union member or when you apply for a new credit union service offering.
• We may possess personal information about you that we collected prior to implementation of our Privacy Code, for which we do not have your express consent to use.We will continue to use that information for the purposes listed in this brochure, unless you ask us to stop using that information.This is considered implied consent.
• We obtain or use your information only with your consent.We do not sell it to third parties or use it in any way we have not told you about.We obtain your consent before we:
• obtain credit reports or check references;
• contact you about other products or services of the credit union by direct mail, email or telephone;
• share your information with our affiliates so that we can offer their products and services to you;
• disclose your information to third parties unless we are obliged to do so by law or it is required for us to provide our financial services to you.

• Restriction of Consent

• A withdrawal of consent form provides you with an opportunity to limit the uses and disclosures of your personal information should you choose to do so. You may limit or withdraw your consent at any time, subject to legal or contractual obligations. For example, your credit union is required by law to provide a record of your interest earning information to the Canada Customs and Revenue Agency.
• For a withdrawl of consent form please contact the Privacy Officer at the Torquay Credit union.

• Website privacy policy

• On our website, we collect only personal information that is required to improve the services we offer, to improve our site content and, with your permission, to contact you with information about our services.We will not share any personal information obtained on this web site with any other organization without your express knowledge and consent.
• You can visit all public areas of our site without providing any personal information.Our site collects only non-personal information based on a visitor’s Internet Protocol (IP) address (this is not personally identifiable).Information collected includes the date and time of visit, the type of Internet browser used to access the site, the referring address (the link a visitor uses to access the site).This data is used to create statistics on site usage and improve online services.
• If you send us an e-mail, any information provided by you will be used only for the purposes of responding to your inquiry or acting on your request.We will not use your name or e-mail address for any other purposes without additional consent.

• Links to other websites

• Our web site contains links to other web sites that are part of, affiliated with, or have a business relationship with Torquay Credit Union.When you leave our site to visit one of these other sites, the only information transferred to the new site is the fact that you came from the Torquay Credit Union web site www.torquaycu.com.Transmission of this referring address allows other sites to monitor their own web traffic, but does not disclose any personal information about you.

• Challenging compliance

• If you have any concerns about how your personal information is handled or distributed, please contact us.Our Privacy Officer will be pleased to discuss your concerns with you.
• If, for any reason, you feel your concerns were not appropriately addressed, you may then take the matter to the Office of the Privacy Commissioner in Ottawa

Download our privacy statement here (pdf) or here (Word)

Download our Access Request, Inquiry or Complaint Form here (pdf) or here (Word)

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